The player's withdrawal is delayed for unknown reason. The complaint was closed as the player did not provide sufficient evidence to support her case and. Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling. . Player specials: Any. They have allowed a player who was self excluded for problem gambling at. I believe I have a strong case against NordicBet under Betsson Group. Betsson can also help the player to set such limits or opt for self-exclusion. I personally have never got this self exclusion thing. Please understand that we haven't received up to this day. Since that Betsson allowed me to open and play at betsson. Today I opened an account with Betsson and gambled £ which they say they cant refund because each site has it's own exclusion procedure and they are unable. Due to said measures being unconstitutional, Betsson filed a. , 22 april i could open the account without no question and start playing again. Yes they should refund deposits theres been so many threads about this lately. In cases of self-excluded accounts, we will initiate a refund if the self-exclusion period is longer than 30 days. If the match has been postponed or cancelled, all bets will be voided, if the match won't be played within 12 hours of original start time. Self. In the case of self-exclusion, if casino failed in this, player may ask for a refund.