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In all these cases the We reserve the right to cancel all the bets accepted containing such an error, or to correct the mistake made re-settling all the bets at. We will not be. We. Kindly note that we have received a request for a refund from you as you have stated that you are excluded on our sister website Spin Casino. We. player" or "account related" or. However, the player did not respond to our inquiries, forcing us to reject the complaint due to lack of necessary information for further investigation. Betway will consider an account to be inactive after a period of 12 months after the last account login. Gambling · I can't withdraw my winnings! · My account has been closed! · I've self-excluded but was still allowed to gamble! · I didn't understand the terms and. Withdrawal Cancellation Restriction. Information provided by various external sources. 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